FAQ

How long does it take?

Once all the detail has been confirmed, designing takes 7-14 business days. Once you are satisfied with your design, and the deposit is received, we will start manufacturing. A minimum of 15 business days is required for manufacturing, but in the event that we complete the order before the recommended time, we will inform you. We will keep you updated on the progress of your order. We recommend ordering no later than a month in advance if you have a strict timeline.

Can I have my ring resized?

Yes you can. Please see the Tailored By Heart Ring Resizing policy.

Do you supply the necessary certificates for the various gemstones?

Yes, all gemstones bigger than 0.30 carats come with the requisite certification.

Do you have a physical store?

Tailored By Heart offers a user-friendly and streamlined online service. Our offices are located in Pretoria East where we offer a free consultation based on appointments.