Tailored by Heart
Book a Consultation
Book a Consultation
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Schedule a one-on-one consultation with Tailored by Heart to discuss your custom engagement ring, heirloom redesign, or repair. We'll talk through your vision, budget, and timeline so we can bring your piece to life with care and craftsmanship.
Consultations are free and can be booked online — select a time that suits you.
Returns & Refunds
Returns & Refunds
Ready-to-wear pieces may be returned or exchanged within 14 days of receipt, provided the item is unworn, unaltered, and in its original packaging with all tags intact.
Made-to-order & custom pieces are crafted specifically for you and are not eligible for return or refund. This includes all bespoke engagement rings, custom redesigns, and personalised items.
Sizing: We strongly recommend confirming your ring size before ordering. We offer one complimentary resize within 30 days on most ready-to-wear rings.
To initiate a return or exchange, please contact us at info@tailoredbyheart.co.za or WhatsApp us before sending anything back.
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Make It Yours
Want this customised?
Different metal, your birthstone, or a completely unique design. We can make it exactly how you want it.