Repairs, Exchanges & Returns

Repairs

We take special care to ensure that you receive jewellery of the highest quality. All pieces are triple-checked for manufacturing flaws or weaknesses before being packed for orders.

For up to 3 months within you receiving your order, we will gladly repair any piece that breaks due to a manufacturing fault free of charge. All other repairs will be charged by the hour.

We cannot be held liable for breakage or loss of jewellery which is not as a result of manufacturing faults, as we cannot control the care with which it is worn once leaving our studio.

Returns & Exchanges

Refunds are processed, and accepted at our discretion however, the items must be returned to us within 14 DAYS/2 WEEKS of delivery, in an unused condition, along with its original packaging.

If the goods you receive from us are damaged upon opening or not what you ordered, please notify us via email (info@tailoredbyheart.co.za) within 48 hours of receipt.